Frequently Asked Questions

Please use the below form. You can also call customer service on +1 (973) 435-3638.

🚚 Orders & Shipping

How long does delivery take?

Do you deliver nationwide?

Can I track my order?

Is Cash on Delivery available?

🔄 Returns

Can I return a product?

What if my order arrives damaged?

How long do refunds take?

🧴 Product Authenticity

Are these products genuinely imported?

How do I know a product isn't counterfeit?

💳 Payment

What payment methods are accepted?

🛍️ Prescription Items

Can I buy Cheplapharm medicines online?

Why aren't these sold like other products on the site?